SHIPPING & RETURNS
SHIPPING POLICY
At Marshmallow Jewels, we strive to deliver your favorite pieces to your doorstep quickly and securely. Please read our shipping policy carefully to understand our shipping process, rates, and timelines.
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Free Shipping: Available on all orders over ₹499 within India.
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Delivery Time: Orders typically reach customers within 7-10 business days.
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Trusted Carriers: We work with reliable logistics providers like DTDC to ensure timely and secure delivery.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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Track your shipment using the provided tracking link.
Handling Issues
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For missing or delayed orders, contact us at jewel.marshmallow@gmail.com or +91 9770555554
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For damaged items, send us an email with your order number and an unboxing video without cut of the damaged package within 24 hours of delivery.
For any questions related to shipping, our customer support team is always ready to help.
RETURN & EXCHANGE POLICY
We aim for high-quality products, and every piece is carefully inspected. However, we understand that sometimes issues may arise.We recommend reviewing all product details, dimensions, and images carefully before making a purchase.
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No Returns or Refunds: Returns or refunds are not typically entertained.
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Exchange Policy: Exchanges are offered only if a product arrives damaged. We will replace the same product .To qualify, please provide an unboxing video without any cut as proof within 24 hours of delivery.
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Special Sales: Enjoy single-piece and festive sales with exclusive, limited items.
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Shipping Cost : You have to return to us since we don’t have pickup service.
Thank you for understanding our commitment to quality and helping us maintain a seamless shopping experience for all. For more queries contact +91 9770555554